Read these FAQs – they might just avoid a wipe out…!
UPDATED Q&A as of 4/11/20:
I saw a post that you are offering rentals even though there’s the same home order in Florida. I don’t want to rent through you or make a donation, but can you still tell me where the locations you launch from are located? I know all the parks are closed, so I’m confused where you’ll launch at?
We are a Federally and State licensed environmental and animal welfare agency that works with FWC and the US Coast Guard and as such, our activities have been deemed as being necessary by the Governor’s Office. Each participant who rents through our charity will receive a special State permit that covers those named in the permit for the duration of the activity on the date and time of the activity as well as travel to and from. Without that permit it is likely that a paddler (who is in effect violating the order) will receive a fine by the County Sheriff and/or face arrest. As such, we do not recommend going out on your own until the Governor’s order is lifted.
Where are you located?
We are mobile-based, so we are located whoever you are or would like to paddle! We have suggested areas to paddle listed on our website under “Locations.”
Your website is too confusing and I can’t figure out how to make a booking request. Can I just call you?
We don’t accept reservations over the phone, but we have prepared this detailed instructional page with step-by-step directions on how to check-out: https://saltydogpaddle.com/how-to-make-a-reservation.html
How much does it cost?
All prices are listed on our website SaltyDogPaddle.org
How do I pick the day and location?
Once you check out through our website, there will be a text box on the final checkout page near the “Total” where you can enter a note for us such as your preferred date, time, and location.
What times are you available?
Our tour guides are standing by from 7am – 8pm EST, so they can take you any time during the day. However, you must have a reservation and we will check the weather conditions prior to confirming.
How many people do you need to have a group tour or excursion? It’s just my husband and I.
Group paddles are for 3 or more paddlers including children. The private tours are for 2 paddlers.
I signed up for a party paddle for a bachelorette party. How long does that last?
All the tours or lessons last for 1-2 hours depending on your level of endurance and stamina. If you can handle more than 2 hours of paddling you could sign up to join team Salty Dog Paddle at our next race…!
What if you have to cancel for weather?
We do not offer refunds since all money received is a donation per Florida State law. You may receive a credit for watersports activities. In the event of lightning or unsafe marine conditions (i.e. wind, bacteria, waves, RIP currents) you may be reimbursed the amount you paid from another account at the discretion of the charity. We do thank you for your kind donation and can send you a tax-receipt for an income tax deduction if you can no longer use our services. We do not cancel for light rain. The sun shining and rain falling are not mutually exclusive. It often rains while the sun is out in South Florida and it most often rains between 2PM – 6PM 3x/week. It usually rains every day from May – October. This is typical for a tropical climate.
I know you said the weather looks good, but the app I use shows rain tomorrow. Can I get a refund?
We have been experts in this field since 1977. All of our instructors are certified in water safety and also trained in meteorology. Many of our USMC, USN and USCG Veteran volunteers are trained in forecasting weather and do so in their full-time jobs besides volunteering for the charity. If your instructor feels that conditions will be unsafe, we will let you know. Please respect our volunteer’s professionalism by not calling their expertise into question. Both the County and local municipality you will be located in rely on those very same volunteers’ forecasts. We were the first organization to call Red Tide for the first time on the East Coast in history, 1 week before scientists at UF confirmed it and the news reported it in 2018. We WILL ensure you are safe.
I’m trying to make a reservation, but the website wants me to pay the full amount up-front? How is that a reservation?
Although you will be inputting your credit card information we won’t charge you until the date of your activity and we accept the request. After making a reservation you will still need to fill out an email waiver form and we will need to check the conditions. A temporary hold will be placed on your card by our merchant processor until the date of your reservation.
My wife and I are stuck in traffic and cannot make our reservation. Can we get a refund?
Since 100% of the funds we receive go directly towards the animals we save, we do not permit SAME-DAY client-cancellations for any reason. You may; however, cancel at least 24 hours prior to your reservation. We do thank you for your kind donation and can send you a tax-receipt for an income tax deduction if you can no longer use our services.
How do I know who will be my tour guide or SUP instructor?
Our volunteer will text or phone you the day of the paddle with their contact information.
What’s included with a rental?
We include the stand-up paddleboard and all safety equipment with rentals or tours.
I paid, but how will I know where to go?
We will email you the details of your paddle. Please be sure to check all of our email folders.
Can I rent a board even if I’ve never paddled before? I’m a good kayaker.
No. We would recommend a lesson or tour if you are not a proficient paddler.
Can my kids come with me?
Yes! If they’re expert swimmers and weigh over 100 lbs they can have their own board or we can place them on a two-person board with you (one child per adult). The price is for 2 paddlers either way.
How will I know where my money is going?
We are a public charity, so our finances are al public information. Rest assured that each month every penny we receive goes directly to the featured Salty Dog of the month unless we are doing a marine-life event, which will be specified in the event.
I don’t have a dog; can I still go paddling?
Yes! The name Salty Dog is a nautical term – it actually has nothing to do with our four-legged friends.
Can you teach my dog how to surf?
No. Surf lessons are for humans only who must be expert swimmers.
Can you find a home for my dog?
We aren’t a rescue but we have a bunch of rescues we help listed on our website under “Partners.”
What events do you have coming up?
Events are listed on the “Events” page on the website.
I can’t make the full moon paddle tomorrow, can I please get a refund?
We do not offer refunds since all money received is a donation per Florida State law. You may receive a credit for watersports activities. In the event of lightning or unsafe marine conditions (i.e. wind, bacteria, waves, RIP currents) you may be reimbursed the amount you paid from another account at the discretion of the charity.
If I buy a hat how much goes to the dogs?
100% of all money we receive goes directly to the animals we support. We are a volunteer-based charity with no paid employees, so regardless of whether you make a donation, attend an event, or buy some Salty Swag, all the money goes to the animals.
How do I use my Groupon for a private lesson or tour?
Groupons can only be used for events such as Full Moon Paddles as stated in the terms of the deal.
I can’t pay for my dog’s vet bill; can you help me?
Maybe! You can apply to make your dog the Salty Dog of the month. The details are listed on our website. Your dog must have undergone emergency medical care to qualify.
I run a 501c3 rescue and can’t afford an emergency surgery on one of our dogs, can you help me?
Yes! You can apply to make your dog the Salty Dog of the month. The details are listed on our website.
My friend can’t keep her dog. Is there anything you can do for her?
We aren’t a rescue, but we do have rescues listed on our website under “Partners.”
I read about a Salty Dog of the month who you saved. How do I find out about adopting her?
We are not a rescue, so we don’t adopt out dogs, but we do post updates on the dogs we help on our Facebook page. If a rescue has agreed to take over custody of the dog we are helping you would have to apply through the rescue.